Disclaimer and license: The following sample has been created by a lawyer (http://rechtsanwalt-schwenke.de). It meets the legal requirements of a typical consumer-facing online store. However, you should only use the sample after careful consideration and adaptation to your specific business model. The clauses may not be sufficient in certain constellations. In case of doubt, get legal advice.

The design is protected by copyright and its use is only permitted within the scope of the German Market License within the shop. That the pattern may e.g. not be used on other websites.

Processing note: Please note the information in the square brackets and supplement these, if necessary, by your own information.

Cancellation policy for consumers for a contract in which the goods are delivered in a single delivery

Cancellation policy

Consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must (us: name / company, address, telephone number, e-mail address and, if available, the fax number.) By means of a clear statement (eg a letter sent by mail, fax or e-mail) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can not be delivered until 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery;

for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

Cancellation policy for consumers for a contract for several goods ordered by the consumer under a single order and delivered separately

Cancellation policy 

Consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of withdrawal, you must use us ([insert: name / company, address, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode saftbotschaft.de

Goekhan Acar

Celsiusstraße 72

12207 Berlin, and the Deposit address in DE]]] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts 

for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can not be delivered until 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery;

for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

Revocation instruction for consumers for a contract for the delivery of a product in several partial services or items

Cancellation policy 

Consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you must use us ([insert: name / company, address, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode saftbotschaft.de

Goekhan Acar

Celsiusstraße 72

12207 Berlin, and the Deposit address in DE]]] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts 

for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can not be delivered until 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery;

for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

Revocation instruction for consumers for a contract for the delivery of a product in several partial services or items

Cancellation policy 

Consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. In order to exercise your right of withdrawal, you must use us ([insert: name / company, address, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode saftbotschaft.de

Goekhan Acar

Celsiusstraße 72

12207 Berlin, and the Deposit address in DE]]] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts 

for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can not be delivered until 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery;

for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;

Cancellation policy for consumers for a contract for the regular delivery of goods for a fixed period of time

Cancellation policy 

Consumer is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither their commercial nor their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods. In order to exercise your right of withdrawal, you must use us ([insert: name / company, address, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode saftbotschaft.de

Goekhan Acar

Celsiusstraße 72

12207 Berlin, and the Deposit address in DE]]] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts 

for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can not be delivered until 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery;

for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery; for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier

Disclaimer

The consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must use us ([insert: name / company, address, telephone number, e-mail address and, if available, the fax number.) You can also use the shortcode saftbotschaft.de

Goekhan Acar

Celsiusstraße 72

12207 Berlin, and the Deposit address in DE]]] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will send you all payments received from you, including delivery charges (except for the additional costs arising from the use of a different type of delivery than the one offered by us). the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

Model Withdrawal Form 

(If you wish to cancel the contract, please complete and return this form.)

  • To [insert: name / company, address, e-mail address and, if available, the fax number]:
  • hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • name of the consumer (s)
  • address of the consumer (s)
  • signature of the consumer (s) (only if communicated on paper) –
  • date

————-

( *) Delete as appropriate.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of digital content that is not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer. The right of revocation expires prematurely, if we have begun the execution of the contract only after you have given your explicit consent and at the same time have confirmed your knowledge that you lose your right of revocation with the commencement of the performance of the contract on our part. Please note that we can make the conclusion of the contract dependent on the aforementioned approval and confirmation.